Privacy & Security
Privacy Policy
Your privacy is important to us. Learn how we collect, use, and protect your information.
Overview
Privacy at a glance
Key principles that guide how we handle your data.
Data Protection
We employ industry-standard security measures to protect your personal information.
Information Security
Your data is encrypted and stored securely on our protected servers.
Data Usage
We only collect and use information that's necessary to provide our services.
User Rights
You have full control over your data and can request access or deletion at any time.
1. Introduction
GoRaank ("we", "us", or "our") is committed to protecting your privacy and complying with the Protection of Personal Information Act (POPIA) of South Africa. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our taxi rank information platform.
2. Information We Collect
2.1 Personal Information You Provide
- Account Information: Name, email address, password (encrypted), phone number
- Profile Information: Address, city, country, gender, date of birth, language preference
- Feedback Submissions: Information you provide when submitting taxi rank updates or general feedback
2.2 Automatically Collected Information
- Location Data: With your permission, we access your device location to show nearby taxi ranks. This is not stored permanently.
- Session Data: IP address, user agent, session duration for security purposes
- Usage Data: Pages visited, features used, search queries (via Google Analytics, only if you consent)
- Device Information: Browser type, operating system, device identifiers
- Error Data: Technical errors and performance metrics (via Sentry)
3. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance your experience and understand how our platform is used. You can control cookie preferences through our cookie consent banner.
| Cookie Name | Purpose | Duration | Type |
|---|---|---|---|
| next-auth.session-token | Maintains your login session securely | 1 hour | Essential |
| goraank-cookie-consent | Remembers your cookie preferences | 1 year | Essential |
| _ga, _ga_* | Google Analytics - tracks usage patterns | 2 years | Analytics (Optional) |
Essential Cookies: Required for authentication and security. Always active.
Analytics Cookies: Optional. Used only if you consent via our cookie banner.
4. Third-Party Services
We use the following third-party services that may collect and process your data:
Google Analytics (GA4)
Tracks page views, user interactions, and site performance. Only loads if you accept analytics cookies.
Data retention: 14 months (Google default)
Google Maps API
Provides map display, location search, and geocoding. Shares your location (if permitted) and search queries with Google.
Privacy Policy: Google Privacy Policy
Sentry
Error tracking and performance monitoring. Captures technical errors, session replays (text masked), and performance metrics.
Sample rate: 10% of sessions, 100% of error sessions
Privacy Policy: Sentry Privacy Policy
Resend
Email delivery service for account verification and password reset emails.
MongoDB Atlas
Cloud database service where all user data is stored securely with encryption.
5. How We Use Your Information
- Service Provision: To provide and maintain taxi rank information, location-based features
- Account Management: To create and manage your account, authenticate your identity
- Communication: To send verification emails, password resets, and service updates
- Improvement: To analyze usage patterns and improve our platform (with your consent)
- Security: To detect fraud, prevent abuse, and ensure platform security
- Legal Compliance: To comply with legal obligations and enforce our terms
- User Feedback: To process and respond to feedback submissions about taxi ranks
6. Data Retention
- We retain your account data for as long as your account is active.
- Feedback and contribution data may be retained to ensure accuracy and integrity of taxi rank information.
- Analytics data is retained according to the settings of the analytics provider (e.g., 14 months for Google Analytics).
7. Your Rights
- Access: Request a copy of your personal information.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your data, subject to legal and operational requirements.
- Consent Management: Adjust your cookie and tracking preferences at any time.
8. Security Measures
We implement appropriate technical and organizational measures to protect your data, including encryption, secure servers, and access controls. However, no system is completely secure, and we cannot guarantee absolute security.
9. International Data Transfers
Your information may be transferred to and processed in countries outside South Africa. We ensure that appropriate safeguards are in place to protect your data in accordance with POPIA and other applicable laws.
10. Children's Privacy
Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us to have it removed.
11. Your Consent
By using our services, you consent to the collection and use of your information as outlined in this Privacy Policy. If you do not consent, please discontinue use of our services.
12. Changes to This Policy
We may update this Privacy Policy from time to time. When we make significant changes, we will notify you by updating the "Last Updated" date at the top of this page. Continued use of our services after changes constitutes acceptance of the updated policy.
13. Contact Us
If you have questions about this Privacy Policy or wish to exercise your rights, please contact us:
Email: support@goraank.co.za
Phone: +27 (0) 12 345 6789
Privacy Requests: For data access, deletion, or portability requests, please email with subject line "Privacy Request - POPIA"
Want to Help Improve GoRaank?
We welcome user feedback to keep our taxi rank information accurate and up-to-date.
Submit Feedback or Update Taxi Rank Information →